1. Introduction

This Privacy Policy explains how Deli ("we," "us," or "our") collects, uses, shares, and protects information obtained from users ("you" or "your") of the Deli widget ("Widget"), an AI-enabled property search tool installed on partner/client brokerage websites.

2. Information We Collect

2.1 User-Provided Information

• – Chat inputs: Text and queries you enter into the Deli chat interface.
• – Interaction data: Information about property links you click within the Widget.

2.2 Automatically Collected Information

• – IP address and related details
• – Usage data and analytics

2.3 Cookies & Tracking Technologies

We and our service providers use cookies and similar tracking technologies (such as pixels, local storage, and web beacons) on Skoop properties to operate the Widget, remember your preferences, measure performance, and understand how users interact with our services. We also use third-party analytics providers (such as Google Analytics) to help us analyze aggregated usage patterns and improve the Widget.

These technologies are used for the following purposes:

• – Functionality: to enable core features of the Widget and remember your settings
• – Performance: to monitor uptime, errors, and responsiveness
• – Analytics: to understand how users engage with the Widget so we can improve it

Most web browsers allow you to control cookies through their settings. You can block or delete cookies at any time using your browser preferences; note that disabling certain cookies may affect the functionality of the Widget.

3. How We Use Your Information

We use the collected information to:

• – Enhance and improve the Widget's functionality and user experience
• – Analyze user behavior to refine chat responses and add new user scenarios
• – Provide insights to partnered Multiple Listing Services (MLSs) for trend analysis and member support
• – Maintain and improve our services

4. Data Sharing

We may share collected data with:

• – Partnered MLSs to support trend analysis and member services
• – Service providers who assist in our operations (subject to confidentiality agreements)
• – Legal authorities when required by law or to protect our rights

5. Data Retention and Security

We take the security of your data seriously and implement robust measures to protect it:

• – Data Storage: User data is securely stored using AWS Relational Database Service (RDS).
• – Encryption: We employ encryption for data both at rest and in transit.
• – Network Isolation: Our database is hosted within a private Virtual Private Cloud (VPC), ensuring network isolation.
• – Access Control: We use a firewall, network access lists, and security groups with no public access to protect the database.
• – Restricted Access: Only trusted compute resources are allowed to interact with the database.
• – Identity Management: Strict access control is enforced via AWS Identity and Access Management (IAM).

These measures, combined with encryption and network isolation, ensure a high level of security for user data in compliance with industry standards. Data is retained for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Data is retained for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. To exercise these rights, please contact us using the information provided below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: help@usedeli.com

9. SMS/Text Messaging Program

Skoop operates an SMS/text messaging program to communicate with users who have opted in. This section describes how the program works, how to opt in and out, and the terms that apply to messages you receive from us.

9.1 Opt-In

You opt in to receive text messages from Skoop by submitting your mobile phone number through the Skoop widget or a Skoop-operated form and affirmatively agreeing to receive SMS messages via the consent checkboxes on that form. By providing your number and opting in, you consent to receive text messages from Skoop at the number you provided. Message frequency varies based on your activity and the property alerts, notifications, or promotions you request. SMS consent is not shared with 3rd parties.

9.2 Program Description & Messaging Use Cases

Messages sent through the Skoop SMS program may include:

• – Property alerts and new listing notifications based on your search criteria
• – Responses to inbound SMS messages you send to Skoop
• – Account, service, and transactional updates related to your use of the Widget
• – Operational notifications (such as changes that affect your saved searches or alerts)
• – Marketing and promotional messages, such as featured listings, market updates, events, and offers from Skoop or the partner brokerage you engaged with (only if you opt in to the marketing consent)

Marketing and promotional messages are sent only to users who have affirmatively opted in to marketing communications via the consent checkbox on our form. You can opt out of marketing or transactional messages at any time by replying STOP.

9.3 Opt-Out

To stop receiving messages, reply STOP to any text message. You may also reply HELP for assistance.

9.4 Message & Data Rates

Message and data rates may apply. Check with your carrier for details.

9.5 Carrier Liability

Carriers are not liable for delayed or undelivered messages.

9.6 Age Restriction

You must be 18 years of age or older to use this SMS service.

10. Consent

By using the Deli widget, you consent to the collection and use of information as described in this Privacy Policy.