1. Introduction

This Privacy Policy explains how Deli ("we," "us," or "our") collects, uses, shares, and protects information obtained from users ("you" or "your") of the Deli widget ("Widget"), an AI-enabled property search tool installed on partner/client brokerage websites.

2. Information We Collect

2.1 User-Provided Information

• – Chat inputs: Text and queries you enter into the Deli chat interface.
• – Interaction data: Information about property links you click within the Widget.

2.2 Automatically Collected Information

• – IP address and related details
• – Usage data and analytics

3. How We Use Your Information

We use the collected information to:

• – Enhance and improve the Widget's functionality and user experience
• – Analyze user behavior to refine chat responses and add new user scenarios
• – Provide insights to partnered Multiple Listing Services (MLSs) for trend analysis and member support
• – Maintain and improve our services

4. Data Sharing

We may share collected data with:

• – Partnered MLSs to support trend analysis and member services
• – Service providers who assist in our operations (subject to confidentiality agreements)
• – Legal authorities when required by law or to protect our rights

5. Data Retention and Security

We take the security of your data seriously and implement robust measures to protect it:

• – Data Storage: User data is securely stored using AWS Relational Database Service (RDS).
• – Encryption: We employ encryption for data both at rest and in transit.
• – Network Isolation: Our database is hosted within a private Virtual Private Cloud (VPC), ensuring network isolation.
• – Access Control: We use a firewall, network access lists, and security groups with no public access to protect the database.
• – Restricted Access: Only trusted compute resources are allowed to interact with the database.
• – Identity Management: Strict access control is enforced via AWS Identity and Access Management (IAM).

These measures, combined with encryption and network isolation, ensure a high level of security for user data in compliance with industry standards. Data is retained for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Data is retained for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. To exercise these rights, please contact us using the information provided below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: help@usedeli.com

9. Consent

By using the Deli widget, you consent to the collection and use of information as described in this Privacy Policy.